Delivery Information

Shipping Destinations 

UK Mainland –FREE Delivery over £799 ex VAT

UK Highlands – FREE Delivery* over £1,000 ex VAT

Northern Ireland – FREE Delivery over £799 ex VAT

Republic of Ireland – FREE Delivery over £1,000 ex VAT

International – For an international shipping quote, please select an international shipping address (excludes Ireland, Jersey, Guernsey, Isle of Man & Isle of Wight) and select 'Get A Quote'. Alternatively, you can collect directly from our warehouse facility or ship to a UK/Irish address or UK/Ireland freight forwarder based on the respective terms.

For Northern Ireland & ROI orders, customs clearance and further charges apply.

*Free Delivery is not available for some parts of the Scottish Highlands, Scottish Islands Channel Islands and Offshore Islands. Delivery will be calculated at the checkout phase.

Orders up to the Free delivery offer are calculated and can be viewed at the checkout phase.

For further information, please see our Terms and Conditions document.

Additional Services

Timed Services

Timed delivery services, including AM (9am-1pm), PM (1pm-5pm) and Saturday deliveries, are available for selection during the checkout process. However, we can't ensure that all timed delivery services are available in your area. Please contact us if you require further clarification.

Priority Delivery

Pound Wholesale will dispatch any priority deliveries using the fastest delivery services at our disposal. Selecting priority delivery does not guarantee your order will be processed in any given time period, and will be subject to any existing processing times and stock availability.

Handball

If you require assistance receiving your delivery, service is available at additional costs and depends on availability. Please call after placing your order on 01254790233

Processing & Delivery Timescales

Orders placed before 10am are usually processed within 24-72 hours (longer during busier periods) and dispatched out for delivery according to the carriage selected.

UK Mainland – 24/72 Hours

Scottish Highlands, Northern Ireland, Republic Of Ireland, Channel Islands and Offshore Islands within 3-5 working days

No orders are shipped on the weekend.

Europe – 10 Working Days

European customers can select "Customer to Collect/Arrange Collection" or "Carriage to be Charged Later" in the checkout phase, due to the complex nature of shipping in the EU. You can expect to receive your delivery within 10 days of placing your order.

Deliveries take place from Monday to Friday, 8am to 6pm unless you have chosen additional services such as AM/PM, Timed or Saturday delivery. If there are additional requirements, please fill out the notes field during checkout. Additional services are chargeable. Please call our customer service team to add this on. 

It is your responsibility to ensure the correct delivery address is given to us when you place your order. If an incorrect delivery address is provided, any re-routes or re-deliveries will incur additional charges. Any changes once an order is received or dispatched may also incur additional costs.

No amendments to an order can be made once it has been placed. You will need to place an additional order.

Your delivery could be delayed if items are not available on your order, this may exceed our regular timescales. We maintain the right the fulfil your order in what we consider a reasonable timescale, unless stipulated by the customer at the time of order placement.

Receiving Your Order

It is your responsibility to ensure clear access is given for the driver delivering your goods. It is also your responsibility to inform us of any access issues prior to you placing your order.  You will be responsible for any charges we receive for failed deliveries, re-deliveries, access issues, or failing to accept your delivery in the allotted time of the delivery driver. If your goods are being delivered via pallet, the driver’s responsibility is to drop your pallet outside of the given delivery address, or where it is safe to do so. It is then your responsibility to take your pallet into your premises.

Tail lift services are chargeable at £3.95 + VAT from the haulier service. By default this is set as Yes so you would be charged for the delivery being taken off via a Tail Lift. By selecting No, you take full responsibility for taking off the delivery by a forklift that you have access to.

If you fail to accept your delivery, it may be returned to a local depot or to our facility. If you fail to collect the parcels and they're returned to us, returns, redelivery and restocking terms may apply (see "returns" AND "receiving your order" in Terms & Conditions).

We can deliver to Amazon, fulfillment centres and third party facilities, however, we cannot be held responsible if stock is misplaced in Amazon's or other parties' warehouses or networks. We would require the customer to accept liability for any such eventuality.

We also ship boxes as unsorted and cannot attach labels. In these instances, we normally recommend dispatch to your home or work address, where the packages can be sorted and prepared for Amazon or fulfillment centres in the correct way by the customer.

Tracking

At Pound Wholesale, we pride ourselves on giving you the best service possible and we have teamed up with time critical carriage companies that believe in our philosophy.

We use tracked & signed services for all our deliveries with the option of timed services

If available in your region. Please do contact us on 01254790233 or email us on info@poundwholesale.co.uk

Shortages and Damages

Whilst every effort is made to ensure you receive your pallet in perfect condition, damages may well occur during transit. Any external signs of damage must be noted on the delivery note whilst the driver is present, and you must inform us straightaway by calling 01254790233. If there is significant damage to the pallet, you can refuse the delivery but you need to contact us first. If possible, please provide photographic evidence.  

All claims for shortages and damages must be forwarded by both email & phone within 3 working days from the date of delivery. 

Polite Notice - Our collection times are between 9am till 5pm, Monday to Friday (closed for lunch 1 till 2). You will be notified by email when your order is ready to pickup. Collection orders must be collected within 7 working days, unless otherwise agreed in advance. Failure to collect in this timescales risk your order being cancelled and a 35% restocking fee will apply. If you request to change the address from Click and Collect, a delivery fee will apply. If you then decide to cancel the order, a 35% restocking fee will apply. If you need to speak with us, please call 01254790233 between 9am to 5pm as soon as possible.